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Customer Service Coordinator
This job has expired, and cannot be applied for.
- Posted By: Camwatch
- Address:
- Contact: 0114 2819999
- Date Posted: 27th Oct 2008
- Salary: £15,000 to £18,000 depending upon experience and qualifications
- Location: Sheffield
- Reference Code:
- Views Since Posting: 208
- Full Description:
Camwatch Background
Camwatch is a rapidly growing company based near Park Square in Sheffield, providing specialist services in the CCTV market throughout the UK and Northern Europe. We own and run the largest CCTV alarm-receiving central station in the UK with over 20,000 cameras monitored. We install and service CCTV alarm systems, specialising in larger and more complex installations, not the corner shop. The company has a well deserved reputation for innovative solutions and leading the field in the application of new technologies within the sector. More details are available on our website, Camwatch.co.uk. Due to our continuing rapid growth we have a vacancy for an additional Customer Service Coordinator.
Customer Service Coordinator
Responsible for
- Taking calls from customers
- Assigning jobs to engineers via the company’s computerized operating system
- Keeping track of open issues
- Keeping track of engineers as they carry through their tasks
- Ensuring timely completion of the paperwork and data entry aspects of the engineers and their jobs
- As the role develops we will expect the incumbent to take a more proactive customer service role in making calls to our client base in order to ensure everything is OK with their system, to stay in touch and to show that we value them. Dealing with any issues that come out of these contacts.
Candidate Requirements
Some experience in a similar role would be highly beneficial, although it is unlikely to have been within the security sector. Ability to remain calm under pressure. Ability to quickly grasp our systems and procedures and then to work with initiative and with a minimum of supervision. Good telephone manner and good communication skills are important.
Hours and Remuneration
Full time role 8:30 am to 5:00 pm.
Pay will be in the region of £15,000 to £18,000 depending upon experience and qualifications.
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